Refund policy

Returns

Here at Rockin Llama Racing we want you to be completely satisfied with your purchase. If you’re not happy with your order, you may return it within 30 days of receiving it. Here are the details:

  1. Eligibility:

    • To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
    • Some items, such as personalized or perishable goods, may not be eligible for returns. Please check the product description for specific details.

  2. Return Process:

    • Contact our customer support team at info@rockinllamaracing.com or chat with us on our site to initiate the return process.
    • Provide your order number, a brief reason for the return, and any relevant details.
    • We’ll provide you with instructions on how to return the item.

  3. Shipping Costs:

    • You are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped, defective product).

  4. Refunds:

    • Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
    • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5 business days.

Refunds

  1. Late or Missing Refunds:

    • If you haven’t received your refund after the specified time, please check your bank account or credit card statement.
    • Contact your bank or credit card company, as there may be processing delays.
    • If you’ve done all of this and still haven’t received your refund, please reach out to us at info@rockinllamaracing.com or chat with us on our site.

  2. Exchanges:

    • We do not offer direct exchanges. If you need a different size or color, please return the original item and place a new order.

  3. Gift Returns:

    • If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
    • Once the returned item is received, a gift certificate will be emailed to you.

Contact Us

If you have any questions about our return and refund policy, feel free to contact us at info@rockinllamaracing.com or chat with us on our site